Learning & Development
As the Education & Training Manager at TMA, Olivia was in charge of strategizing, creating, managing and executing the in-house education program: LEAD (Learning, Education & Development). Designing and facilitating classes and training, her#1 goal is to help her colleagues improve daily and make a lasting connection with each other and their clients.
Here are some samples of Olivia's best work.
Here are some samples of Olivia's best work.
Over the course of nearly 4 years, Olivia and her Talent Management team overhauled TMA's training and education catalog to offer a wealth of options — in-person and virtually.
Although she prefers to facilitate classes in person, Olivia values virtual and online training based on every employee's circumstances and needs. She learned how to 'Zoom and Microsoft Teams like a pro', becoming a stellar virtual trainer and meeting producer, and she advocated for giving all 500+ employees access to Linked Learning, an online education platform.
Although she prefers to facilitate classes in person, Olivia values virtual and online training based on every employee's circumstances and needs. She learned how to 'Zoom and Microsoft Teams like a pro', becoming a stellar virtual trainer and meeting producer, and she advocated for giving all 500+ employees access to Linked Learning, an online education platform.
Many times, mid-level and newly promoted managers jump into a people-management role without any formal leadership training. That's why Olivia's team partnered with Unstuck Minds to create Leadership That Matters: Player-Coach — a year-long program broken into quarterly workshops, pairing participants with an accountability partner, mixed with on-demand learning.
Check out this thought-leadership article about the program (written by a fellow TMAer).
Check out this thought-leadership article about the program (written by a fellow TMAer).
Revamping TMA's new hire orientation, creating meaningful employee experiences — like hosting a dumpling making class to celebrate Chinese New Year — producing videos and volunteering on behalf of the agency are a few ways Olivia contributed to the company's culture.
Every month, TMI hosts an all agency meeting called TMI With TMA. Olivia had the privilege of hosting the February 2022 meeting, highlighting great accomplishments, upcoming events and important company updates.
Olivia introduced a variety of DE&I programs to help TMA's people develop awareness of their unconscious biases, interact with greater emotional intelligence, and much more. The first program she created was the Unconscious Bias workshop based on curriculum from FranklinCovey. She enlisted two senior leaders to get certified with her and co-facilitate the course together. They customized the content, flow and timing to fit the needs of their colleagues' daily challenges.
One TMAer said about the program, "One of the best courses I ever took in my professional career was for Unconscious Bias. Olivia [and team] properly provided the right types of examples and very clear explanations and exercises that were great learning tools for myself and the others in the course."
One TMAer said about the program, "One of the best courses I ever took in my professional career was for Unconscious Bias. Olivia [and team] properly provided the right types of examples and very clear explanations and exercises that were great learning tools for myself and the others in the course."
One of Olivia's favorite 'fun' projects was producing and co-hosting the TMA Pet Parade. A much needed break from the stress of work and life during the Pandemic. Nothing seems to cheer us up more than sharing our love for our furry friends!
Part of TMA's mission is to build an ever more diverse and inclusive workplace, guided by equity. One of the ways Olivia helped foster this vision is by actively participating in their DE&I Initiative, Discover_TMA. To celebrate Pride Month in 2021, Olivia and her colleagues crafted a Digital Drag Showcase to highlight the LGBTQ+ community in all of TMA's local offices.
The following year, she and the team created a Digital Pride Trivia event -- also a total hit!
The following year, she and the team created a Digital Pride Trivia event -- also a total hit!
